Policies

Time Frames

With each piece being a custom piece, predicting when a piece will be done is very difficult. Our focus is on quality over how quick we can have a piece leaving the shop, but, depending on the amount of work previously started in the shop, 6-8 weeks should be a good starting point. Each client will be notified when their item has begun being built.

Cancellations

If materials have not been purchased, then a customer can cancel their order and the deposit returned. However, once materials have been purchased, the deposit cannot be returned. Unfortunately, the materials used in these pieces are from vendors that do not have return policies and are sold on an “all sales final” manner (local saw mills, scrap yards, local steel surplus yards, etc.).

Payments

A deposit of 50% is required for a piece to be put into line to start its production. The remaining balance is due once the item is completed and delivered/installed.